For general questions about Kaltura, please see the Earlham Libraries Libguide: https://library.earlham.edu/kaltura
Table of Contents |
---|
Problem: “Access Denied” or “Your browser will not accept 3rd party cookies” or “Secure connection failed”
Solution: By following the steps below you can adjust your web-browsers HTTP cookie settings to allow access to the Kaltura media gallery and to view videos posted by others in Moodle.
Chrome | |
---|---|
OR
Source: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en | |
Safari | |
In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:
Source: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac | |
Firefox | |
Source: http://mzl.la/1BAQzYZ | |
Edge | |
Source: https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies | |
iOS | |
Kaltura will not work in Chrome or Firefox for iOS. Microsoft Edge for iOS does allow third-party cookies-- follow the instructions outline above. |
...
Solution: For users unable to record using ExpressCapture on Safari, we recommend changing browsers or using the application version on the computer (Kaltura Capture).
Problem: Upload process fails
...