Kaltura - Common Problems
For general questions about Kaltura, please see the Earlham Libraries Libguide: https://library.earlham.edu/kaltura
Problem: “Access Denied” or “Your browser will not accept 3rd party cookies” or “Secure connection failed”
Solution: By following the steps below you can adjust your web-browsers HTTP cookie settings to allow access to the Kaltura media gallery and to view videos posted by others in Moodle.
In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:
Kaltura will not work in Chrome or Firefox for iOS. Microsoft Edge for iOS does allow third-party cookies-- follow the instructions outline above.
Problem: Inability to record in browser [Safari]
Solution: For users unable to record using ExpressCapture on Safari, we recommend changing browsers or using the application version on the computer (Kaltura Capture).
Problem: Upload process fails
Solution: Occasionally a weak connection will result in an error message that the process has failed. Unfortunately, the best advice in this situation is to wait until you have a stronger connection.
Problem: Lack of Memory or video creation/upload fails
Solution: Sometimes users will receive an error message about a lack of available memory. This may result in a failure of video creation or a slow or stalled upload process. We strongly recommend closing any unneeded applications on your computer and trying again.
Problem: Where are my captions?
Solution: Captioning does not appear immediately and can take up to an hour to complete, depending on the length of the video.