Service Desk Portal

Service Desk Portal

1. Access the portal by browsing to https://servicedesk.earlham.edu
   
   
   
   
2. Login with your Earlham username and password
   

Submit a Ticket

1. To submit a ticket, click the Have a Problem? icon
   
   
   
2. If prompted, select the Service Desk queue
   
   
   
3. Complete the New Ticket form and provide as much detail as possible about your issue or question
   
   1. Title: A brief subject for the ticket
   2. Summary: Provide as much as detail as possible about your issue or question
   3. Submitter: This will default to your name but if you are submitting on behalf of another user, please update the field
   4. Impact: Indicate the impact of the issue 
   5. Category: The general type of issue
   6. Call Back Number: A number where ITS staff can reach you for follow-up
   7. Campus Location: Location on campus where work is required
   8. Attachments: Attach any supporting documentation
   9. Screenshots: Attach any screenshots of error messages being received
      
      
4. Click Save when you have filled out all of the required ticket information