Manage Mail

Owned by Ben Harris
Last updated: Mar 11, 2024
2 min read

Use the Message Log to manage mail. The Message Log page displays all email messages that come through Email Gateway Defense to your account(see Figure 2). You can filter messages using the Search bar and the Date Presets, Action Taken, Action Status, and Reason drop-down menus. Note that messages are deleted after 30 days.

Figure 2. Filter Messages in the Message Log

From the Message Log page, select one or more messages, and then click on an action. To select all messages, select the check box at the top of the Message List.

Depending on the message filter, once you select one or more messages, you can take the following actions(see Figure 3):

  • Refresh – Refresh the page with the latest results.

  • Deliver – The service attempts to deliver the selected messages to your mailbox; note that you cannot deliver messages blocked for Advanced Threat Protection (ATP). If a message is successfully delivered, the Delivery Status changes to Delivered. If the mail cannot be delivered, a notice displays in your browser window and the Delivery Status does not change. If delivered messages are not delivered to the recipient's mailbox, it may be due to a filter on the mail server or a service on your network catching the mail as spam. Check with your system administrator for more information. Additionally, check your local trash/spam folder for the mail.

  • Export Table to CSV – Selected messages are exported to a CSV file. When prompted, enter a file name and select whether to save to your local desktop or network.

  • Categorize – When one or more categorized emails are selected, allows you to change the category. For example, if the message is categorized as Corporate but you believe it should be categorized as Marketing Materials, you can change the category using the drop-down menu under the Categorize icon. This action submits this email message for recategorization to your selected category. If you select Other and enter a custom category, the category updates for that particular email message. For more information, see Email Categorization below.

Figure 3. Message Actions

 

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