Earlham College Information Technology Services (ITS) provides support to College divisions and departments with their access to information systems and computing resources required to follow their Continuity of Operations Plan (COOP). ITS support for COOPs is focused on the resources required for mission-critical functions and communication methods that are central to the College operations. Earlham College has established list number priorities for responding to emergency situations and maintaining continuity of operations:
Priority 1: Safety of students, faculty, staff, and affected community residents.
Priority 2: Mitigate damage.
Priority 3: Communication with College constituencies.
Priority 4: Recovery and restoration of residential, academic, and research operations and infrastructure.
The sections below outline College supported and approved tools and procedures for accessing information systems and computing resources to meet the requirements of Continuity of Operations Plans. Divisions or departments with specific questions or specialized use cases should contact ITS for additional assistance using the information at: https://earlham.atlassian.net/wiki/spaces/ITSKB/pages/10387457
Information Security Notes:
College-owned data that is classified as Restricted or Private should only be stored and transmitted in College-approved information systems.
Example data types: FERPA-protected student data, HIPAA-protected health data, Employee data, Financial Aid data, College Financial data
Google Apps, Dropbox, and other cloud storage tools are not College-approved for Restricted or Private data.
Remote Access using VPN: The College requires the use of VPN for off-campus access to College-hosted information systems that contain Restricted and Private data including Banner, Argos, the G Drive, and additional resources.
Equipment Inventory: The College has an inventory of instructional laptops that can be redeployed to support Course and Business Operations Continuity to support mission-critical functions in emergency situations. Deployment will be based on review/approval by ITS and the Crisis Management Team.
MacBook Laptops - Approx. 120
PC Laptops - Approx. 15
VOIP Phone System: The College’s VOIP phone system provides off-campus access to tools to manage voicemail and other calling features.
Earlham College courses are based on face-to-face learning, but core elements can largely transition online using the College’s Learning Management System Moodle (https://earlham.atlassian.net/wiki/spaces/ITSKB/pages/5800057) . The Library team has created a guide that outlines ways for faculty to teach online when exceptional circumstances arise. Please refer to the following pages for information, resources, and support contacts: