Service Desk Portal

Service Desk Portal

1. Access the portal by browsing to https://servicedesk.earlham.edu
   
   
   
   
2. Login with your Earlham username and password
   

Submit a Ticket

1. To submit a ticket, click the Have a Problem? icon
   
   
   
2. If prompted, select the Service Desk queue
   
   
   
3. Complete the New Ticket form and provide as much detail as possible about your issue or question
   
   1. Title: A brief subject for the ticket
   2. Summary: Provide as much as detail as possible about your issue or question
   3. Submitter: This will default to your name but if you are submitting on behalf of another user, please update the field
   4. Impact: Indicate the impact of the issue 
   5. Category: The general type of issue
   6. Call Back Number: A number where ITS staff can reach you for follow-up
   7. Campus Location: Location on campus where work is required
   8. Attachments: Attach any supporting documentation
   9. Screenshots: Attach any screenshots of error messages being received
      
      
4. Click Save when you have filled out all of the required ticket information
   

Review or Update Tickets

1. Access your ticket list by selecting Service Desk
   
   
   
2. From the list of tickets, select the ticket number or title of the ticket you'd like to review
   
3. You can review and add comments to your ticket in the Comments Section