Quarantined Mail

Owned by Ben Harris
Last updated: Mar 11, 2024

When enabled, you are notified on a regular interval when you have quarantined messages. The quarantine notification interval is set either by your administrator or, if you have permissions, you can set the interval on the Settings > Quarantine Notification page. Note that quarantined messages are deleted after 30 days.

The links in the Actions column allow the user to:

  • Deliver – Click to deliver the message to regular inbox.

  • Allow List – Click to deliver the message and add the sender to your allow list. All future messages from the sender are allowed and go directly to the Inbox.

  • Block List – Click to have the sender added to the block list.

Figure 1.  Sample Quarantined Email Notification

Clicking on the links in the quarantine notification email will redirect you to log into Email Gateway Defense. You can also manually log in into Email Gateway Defense. Please see the https://earlham.atlassian.net/wiki/spaces/ITSKB/pages/2214133762 article on how to log in manually.

 

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